SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSweetMother (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosweetmother.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! These sunglasses are amazing!! I am shocked for the price how sturdy they are. I keep them in the case though because I don’t want to scratch them. I’m going to buy more colors for sure.
Looks just like the image and is made well. Shipped very fast too...The wait is the worst part of the whole process but it is worth it! They are stunning and I am happy I bought them! I might even buy another pair in another color!
Sooo happy! These are great sunglasses at an amazing price! Very well made and strong. I bought 2 pairs! Black and brown! One was Birthday gift and my sister freaked out when she saw them! I most definitely recommend these elegant glasses!
Omg these are so good! They came quick, and they were packaged so nicely it was great to get them in one piece! I can’t WAIT for people to think I’m luxurious and living my best life with these babies on
Glasses are beautiful. Such as picture. Very nicely packed. Thank you!
Absolutely gorgeous!! No problems excellent seller!
Super quality mega fast delivery!!!
Super quality, fast shipping, recommend
I liked the glasses. Recommend.
My daughter liked
These glasses are so pretty, would recommend!
it's always cool to get a new rhinestone sunglasses without any additional expenses. thanks for the free shipping!
Really good glasses! I like it! Thank you!
Good quality, fast delivery, recommend!
nice rimless sunglasses :-)
met all my expectations. looks great!
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
High quality product. Color is great! Product arrived in time!
makes a nice gift, glad i bought it
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
It's the best I've ever bought online
The glamorous sunglasses arrived faster than the expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
The was offered with a fair discount, so how could i resist the temptation :-)