SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSweetMother (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosweetmother.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We’ve gone through several kiddie type pools and usually the dogs pop or eat them :/ this one is sturdy and the kids and dogs loved it!!!
It’s very sturdy & collapses easily. The material seems really durable.
Perfect for my two Siberian pups!
Absolutely perfect for our two big dogs. So fun to watch them jump right in on a warm day and soak in the cool water. I wish we bought this long ago.
These dogs have destroyed some tough toys. 3 hours of this up with random playing, digging, and jumping in and out. It still seems to be holding up well! Sturdy side walls and thick liner, unlike cheap kids pools. Which the dogs destroyed in 2 seconds. So this has surpassed my expectations and both dogs now love the water!
Ahhhh!! So excited about this. So far it seems like great quality.If you dog likes to dig in water I probably wouldn’t suggest - otherwise 10/10!!
It's not easy to clean. Folds when cleaning but otherwise it is great. Dogs absolutely love it!
Great size!! Very sturdy!!
We just received this pool and have used it once. It did not leak when filled and appears very sturdy. It will not stand up fully until filled to the fill line. The lining appears to be tough enough for trimmed dog nails. It wasn't as large as I had pictured, but will just hold my two Golden Retrievers side by side. Luckily, they like to jump in and out anyway. The pool is lightweight and easy to handle. This will be lovely as the summer heats up for a fun cool down or to bath them.
My dog loves her Pool!!!
This is a great pool that my chihuahua goes crazy for. Every time we go out into the backyard, he likes to make a trip inside of it before we go do other things. Its larger than I need for him since he is little but having all the extra space is better because I throw in toys and treats for him to find.
My pup instantly jumped in, I had to hold her to let me fill it! Thanks!
It is awesome. My two German shepherds love it...and our golden friend likes it. As you can see..its great! Sturdy for a collapsible pool! Nothing but fun!
No complaints! Thanks
I absolutely love it! We ordered it and it’s perfect fit for him and me! Super easy to take down, clean and durable! Highly recommend!
Very durable, easy to set up and folds up small and flat for easy storage. We use it as an indoor enclosure for our tortoise and she likes to dig so we needed something tough. She did eventually dig through it but it took her awhile and her claws are quite a bit larger than a dog's. Since it's not too expensive we bought another to replace it. I think I will buy another for my son for next summer because it's so much stronger than an inflatable pool and so much easier to store than a plastic one!
Very good value for money. Our retriever puppy made full use of his new paddling pool during the recent hot spell. Very happy, would recommend
My dog Akela loves her new pool!
It was very easy to setup. Large enough for a good size dog or kid.
Perfect for keeping my dog cool in the summer. A new one had to be purchased as girl would not be happy if there was no pool for those hot days.
Only had a week but nice quality, not the cheapest on the market, but the base is plastic but decent quality.
I use this in the summer when my dogs need to cool down, but it's also useful to use as a bath. You could even use it as a bed. It's very sturdy and it's still going strong a year or so later. Very well made.
One 32kg black lab in 32* heat, this was a life saver... he loved paddling and sitting in it! Down side caught him trying to dig s hole, lucky caught him before he made a hole! Sturdy sides and survived a bite... very pleased with purchase
This worked perfect for us. Our goldendoodle had puppies. This worked well to help keep them corralled when they were first born. I really like the small foot print it has when storing it. Noe just waiting for summer and doggie baths and the next litter of pups.
Strong, my puppy loves it. I may try to find a bigger one for next summer. Easy to set up. Took maybe 3 minutes. took 10 to fill. So easy.