SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSweetMother (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosweetmother.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful and comfortable, as described, a little big in the chest. good for 31 weeks
A good dress, beautiful coloring, for home a great option, breastfeeding is convenient. It came very quickly, 2 weeks before yekaterinburg. Not quite guessed with the size, i wear 46-48 took xl, but it was necessary for a smaller size uniquely, this size is clearly 48-50, the fabric stretches, on the chest a little dangles.
The parcel came very quickly)))! The parcel is ordinary, but everything came intact and safe! Sellers are very good, responsive, all questions answered, the order quickly sent! I really like the dress! And the product and the store recommend!!! I'm very happy! Many thanks to the seller!!!
The order came 2 weeks before the udmurt republic. The delivery was paid. The product corresponds to the description. I really liked the communication with the store. I recommend.
Very fast delivery, dress are nice. Size L is like XL.
its a bit transparent
The fabric is pleasant to the touch. Perhaps a little too big, but will save the belt. I haven't worn it on the street yet.
I chose between xl and xxl and in vain chose more. The dress is not small, in the form is too big and loose. The fabric is pleasant to the touch, but it looks simple. More like home clothes. It came quickly. It was less than a month. The store gave the wrong tracking number and forced him to linger.
I have too large ordered
With a change i ordered the size l, it turned out to be very large, i think that m would be too big. I had to suture, but it's quite easy to do. The fabric of the dress is pleasant and soft to the touch, the colors are bright, cotton with the addition of synthetics. The fabric is a little transparent, but it looks normal with beige linen
fast shipping-came to Slovakia only in 12 days. dress is very comfy and material also.
Everything is fine, the delivery is fast, the quality is good. thanks
Pretty and flattering dress but that's a lot of size. I should have taken one or two sizes less
Lovely dress. Seller recommend.
The dress arrived very quickly and the material and the print are very nice. The only problem is that M is too big for me, but i imagine in a couple of months would fit perfectly.
Good quality, but very large size